Who we are
Our website address is: https://www.cocominka.com/serviceComments
This Privacy Policy explains how we collect, use, and protect personal information from guests who use our accommodation services. By booking or staying with us, you agree to the terms of this policy.
1. Information We Collect
We may collect the following personal information:
• Name, address, phone number, and email address
• Payment information (credit/debit card details)
• Identification documents (passport, ID card, etc.) as required by law
• Booking details (check-in/check-out dates, special requests)
• Communication records (emails, messages, inquiries)
2. How We Use Your Information
We use your information for the following purposes:
• To process reservations and payments
• To verify guest identity and comply with legal requirements
• To provide customer support and respond to inquiries
• To improve our services and facilities
• To send booking confirmations and important updates
3. Data Sharing and Disclosure
We do not sell or rent personal information to third parties. However, we may share your information with:
• Payment processors and booking platforms
• Legal authorities if required by law
• Service providers (e.g., cleaning, maintenance, IT support) under confidentiality agreements
4. Data Retention
We retain personal information only as long as necessary to fulfill the purposes above and comply with applicable laws.
5. Data Protection
We implement reasonable security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.
6. Your Rights
Depending on applicable law, you may have the right to:
• Access, correct, or delete your personal information
• Withdraw consent to data processing
• Request information about how your data is used
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Cocominka
info@cocominka.jp